Aconomy offers a dynamic platform for trading tangible assets in the form of NFTs. But, as with any digital service, users might sometimes face glitches, such as profiles not displaying. Don't worry; resolving this problem is usually easy. This guide will walk you through some common solutions to get your Aconomy profile back up and running.

Solution 1: Disconnect and Reconnect Your Wallet

Often, profile loading issues can be attributed to wallet connectivity problems. Here's how to resolve this:

Step 1: In your wallet provider's extension, locate the "connected" field.

Step 2: Click on the three vertical dots situated on the right-hand side of your wallet, then select the "disconnect this account" option.

Step 3: Return to Aconomy, click "Connect wallet," and follow the usual wallet connection process. If you require further clarification on connecting your wallet to Aconomy, consult our guide: "How to Create an Aconomy Account.

Solution 2: Adjust Your Browser or Device

Outdated browsers or devices can hinder your profile from loading correctly due to the use of outdated scripts or older versions of Aconomy. Resolve this by clearing your browser's cache. If you're experiencing this issue on a specific device, you might need to clear local storage or cache specific to Aconomy.

Note: Steps for clearing local storage or cache can vary depending on your specific device or browser. Consider searching online for instructions tailored to your situation.

Solution 3: Verify Your Wallet and Extension

Sometimes, your profile might not load because the wrong wallet or extension is connected. Here's how to address this:

Step 1: Check the top-right corner of your browser to find your active extensions.

Step 2: Verify which wallet is connected to Aconomy by examining the "Connected" and "Active" statuses.

Step 3: If an undesired wallet is connected, click on the three vertical dots on the right-hand side of the wallet, then select "Disconnect this account."

Once disconnected, you can return to the Aconomy site and connect your preferred wallet.

Still, Experiencing Issues? Contact Us!

If your profile loading problem persists despite trying the above solutions, connect with the support team. You can report the issue through the help center or reach out via email at support@acomony.com.

We're committed to ensuring that your experience on Aconomy is as smooth and trouble-free as possible. Your valuable assets and NFTs are our priority, and we're here to help you enjoy the platform to the fullest.